Full-time · 3-month probation · opportunities for growthBased on experience · increases based on seniority · performance bonuses
Mission
Ensure the overall performance of the property by overseeing operations, guest experience, and team engagement, in order to deliver a seamless, profitable, and memorable stay for every explorer. Maintain operational excellence, uphold brand standards, and achieve performance targets, while fostering a culture of service, discipline, and community within the team.
Responsibilities
- Manage employee scheduling
- Support, coach, and train team members
- Oversee inventory, purchasing, and stock management
- Monitor accounts payable and receivable
- Optimize revenue and implement dynamic pricing strategies
- Perform financial tracking and reporting
- Ensure compliance with operational standards and quality control
- Handle complex guest situations
- Manage petty cash and bank deposits
- Maintain documentation and records of the property
- Prepare weekly and monthly reports
- Oversee and protect the establishment's reputation
Who we're looking for
- Strong leadership and team management abilities
- Excellent organizational and prioritization skills
- Ability to multitask in a fast-paced operational environment
- Strong customer service skills and conflict resolution abilities
- Administrative and financial rigor
- Analytical mindset with KPI tracking capability
- Knowledge of revenue management principles (yield / dynamic pricing)
- Proficiency with Microsoft Office tools
- Familiarity with hotel management software (an asset)
- Ability to work independently while supporting the team
- Clear and professional communication, polished presentation
- Attention to detail, precision, and thoroughness
- Languages: professional French and English; a third language is an asset
Experience
Minimum 2-3 years in hospitality or tourist accommodation, ideally supervising teams, coordinating operations, and managing reservations, revenue, and basic administration (billing, deposits, petty cash).
