Full or part-time · 3-month probation · opportunities for growth$17/hr during probation, then $18/hr after probation · increases based on seniority · performance bonuses
Mission
Ensure late guest arrivals are properly handled, maintain safety and a quiet environment throughout the night, ensure operational continuity until the morning team arrives, and contribute to maintaining the cleanliness of the property.
Responsibilities
- Welcome late-arriving guests and perform night check-ins and check-outs
- Monitor access to the property and ensure safety rules are followed
- Maintain a calm and respectful environment within the property
- Handle noise complaints, conflicts, or inappropriate behavior professionally
- Manage minor incidents and report any issues requiring attention
- Conduct regular patrols throughout the property
- Maintain a night logbook and record important events
- Respond to guest requests during the night
- Verify accuracy of transactions, payments, and cash handling
- Ensure all reservations and billing are correctly recorded
- Keep the front desk and common areas clean and organized
Who we're looking for
- Strong communication and customer service skills
- Composure and ability to handle unexpected situations
- Autonomy and strong sense of responsibility
- Good judgment and intervention skills
- Attention to detail and administrative accuracy
- Professional presentation
- Fluency in French and English (spoken and written); a third language is an asset
Requirements
- Ability to work alone for extended periods
- Ability to handle conflict calmly and firmly
- Strong sense of responsibility and safety awareness
- Strict adherence to procedures and property rules
Experience
Experience in front desk, customer service, or security, or in hospitality, tourism accommodation, or retail: an asset.
