Multi-skilled front desk team member

Mission

Welcome, guide, and support guests to ensure a smooth, safe, and pleasant experience, while applying operational procedures and property rules. Support the cleaning team as needed.

Responsibilities

• Welcome guests and perform check-ins and check-outs
• Manage reservations, modifications, and cancellations
• Process payments and handle the cash register
• Respond to guest requests (in person, phone, email, or platforms)
• Maintain the logbook and pass on important information to the next team
• Apply safety procedures and property rules
• Ensure quiet, respect for house rules, and good conduct within the property
• Intervene professionally when rules are not respected
• Manage minor incidents (noise, guest conflicts, inappropriate behavior) and report any problematic situation
• Respond to guest reviews on booking platforms when required
• Keep the reception area clean, tidy, and welcoming
• Contribute to maintaining the overall cleanliness of the property
• Promote sales and additional services (bonuses when sales and performance targets are met)

Who we're looking for

• Excellent communication and customer service skills
• Welcoming nature and professional attitude
• Ability to manage multiple tasks simultaneously
• Stress management and handling of unexpected situations
• Good judgment and decision-making ability
• Sense of priorities and organization
• Autonomy and team spirit
• Polished presentation
• Excellent command of French and English (spoken and written); a third language is an asset

Requirements

• Ability to work standing and to interact constantly with guests
• Ability to handle high-traffic periods
• Ability to intervene calmly and professionally during conflict situations
• Strict adherence to procedures and safety rules

Experience

Experience in front desk, customer service, or cash handling, or in hospitality, tourist accommodation, or retail: an asset.